Returns & Exchanges
Due to the perishable nature of our bakery products, we cannot accept returns once an order has been delivered. However, if your treats arrive damaged or incorrect, please reach out to us immediately so we can make it right.
Report the Issue
Contact our support team within 24 hours of delivery if there is a problem with your order, including your order number and photos of the items.
Quality Assessment
Our kitchen team will review your photos and details to determine if the product meets our high standards for quality and freshness.
Resolution Options
Once approved, we will offer you a choice between a full replacement of the damaged items or a store credit for your next purchase.
Processing
Replacements are shipped within 48 hours, and store credits are issued immediately to your account email for your convenience.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing